Due to health protection and hygienic reasons, we do not accept returns and refunds for all tobacco purchases. Gift vouchers are unexchangeable and non-refundable.
We do not accept returns if you do not like the flavour of the cigars received or ordered, and do not have quality issues.
We will not allow returns, exchanges, and refunds for custom-made items, limited edition items, and goods that were special orders to your specification.
Accessories can only be exchanged within 3 days of receipt if they are defective or damaged. Please present a receipt of purchase, visual documentation of damage (photos or videos), and make an exchange claim via info@migratorycigar.com within 3 days of receiving the item(s).
Should we agree to exchange or refund your order due to special circumstances, please ensure the goods are in the same condition that you received in and return the goods to us within 7 days from our confirmation. For example, the goods are to be unused and intact, with original labels, original bands, cellophane sleeves, tubes, accessories, and relevant original packaging still intact.
Returned items that are not in their original condition or packaging are not eligible for refund or exchange. Items returned to us without prior notice will not be accepted.
After inspecting the returned goods and upon approval, we will arrange a refund or exchange of the goods. In the case where we are unable to replace the item(s) due to stock unavailability or other circumstances, you will be notified, and the item will be refunded.
For refunds, we will refund you on the credit or debit card you have used for payment, or online store credit. If you used vouchers, we may refund you in online store credit. Please note the processing time will be longer for credit or debit card refunds.
Unless the product received is defective, or not the same item/model you have ordered, you will be responsible for the cost of returning the product to us.
If the items to be returned are not shipped successfully because of your negligence or failure to complete customs clearance, you will be responsible for any re-shipping fees or customs taxes and fees applicable. Any fees related to the unsuccessful delivery will not be refunded.
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