Top Cigar Brands: Cuban & New World Selections for Discerning Smokers

AGREEMENT TO OUR TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) outline the rules and regulations for the use of our website www.migratorystory.com (“Website”), purchase or use of any related products and services (collectively, the “Services”) of the registered company "The 11 Cigar Limited', "Migratory Story", “Migratory Cigar” and “Migratory”; collectively referred to as “The Company”, “Migratory Cigar”, “Migratory”, “We”, “Us”, or “Our” here forth.

Please read our “Terms of using our Website and Service”, the following “Terms of Sale and Purchase” and our “Privacy Policy” before placing your order. By placing your order and using our Services, you will be deemed to have read and agree to be bound by these Terms and Conditions and our Privacy Policy. Please do not place an order if you do not agree to these Terms and our Privacy Policy. Please note these Terms and our Privacy Policy may be modified from time to time.

By accessing our site and placing an order on our Website, you warrant that you and the recipient of the order, have reached the legal age of 18 or above (or the minimum legal age specified in your local jurisdiction, whichever is higher). You too affirm that you are legally capable of signing a binding agreement, and that you are fully responsible for the authenticity of all information in your order.

1.1. AVAILABILITY OF SERVICES

Goods and Services offered via www.migratorystory.com are only available in the Hong Kong Special Administrative Region, and selected countries and regions. Please note we do not ship to countries or regions not displayed at checkout. You are liable for duties and costs incurred due to custom clearance in the destination country.

There are countries where importation of tobacco products or Cuban goods are prohibited. By placing an order on our website, you affirm that you are aware of the current applicable laws pertaining to the purchase and importation of tobacco and/or Cuban Cigars from abroad to the shipping address. We do not take responsibilities for any losses as a result to customer negligence regarding customs and import laws.

1.2. ONLINE ACCOUNT REGISTRATION DETAILS

1. You are required to register an online account before placing any order through our Website and using our Services. You must safeguard your login details.
2. By using our Website and Services, you acknowledge that any person using your login credentials is either you, or is authorized to act for you, and is of legal age in your local jurisdiction.
3. When you register for an account or provide any information on our Website, you agree that the Personal Information you provide is accurate. If there is any change in the Personal Information, please contact our customer service team to update your details.
4. Based on the contact information you provided, we may contact you via SMS or email for account verification, registration, and order confirmation purposes. We may also contact you via phone on issues relating to your use of our Services, such as any ordering and delivery issues.
5. We may collect, use, store, and process your Personal Information in accordance with our Privacy Policy. https://migratorystory.com/pages/privacy-policy
6. We have the absolute discretion to refuse registration and terminate the account of any customer for any reason.

REGISTRATION

1.3. ONLINE ORDERING

PLACING YOUR ORDER

1. After placing your order, you should receive an email from us acknowledging that we have received your order. This does not mean that your order has been confirmed. We will ship the goods once we confirm receipt of your payment, and tracking information will be provided when your order is dispatched. The contract between us will only be formed when the delivery confirmation is sent.
2. If we do not receive your payment confirmation or if the payment is unsuccessful, your order will be considered failed. In this case, we will not process any payment, and your order will be canceled. Please contact us if you wish to place another order.
3. By placing your order and using our Services, you authorize us to transmit information or obtain your information from third parties for verification checks and to fulfill your order. This may include verification checks of your payment information to authenticate your identity, to obtain credit card authorizations, to validate your payment and order, to protect both parties from fraud, and to process shipping and customs clearance by providing our delivery partners or courier with your delivery details.
4. We reserve the right to reject or cancel any orders for any reason. We may at our sole discretion, decline or cancel your order if:
   • We are unable to process the payment successfully with the payment details provided.
   • Account, payment, or delivery details are inaccurate, incomplete, or fraudulent.
   • The product(s) ordered is out of stock or no longer available.
   • There was a price error on our site.
   • We are unable to meet your requested delivery date.
   • We are unable to contact you successfully regarding issues in your order or if we could not reach you / the recipient to reschedule for re-delivery.
5. If you have issues with your order or shipment, please quote your order and contact us via email or telephone.
6. The 11 Cigar Limited shall retain title and ownership of the goods until full payment (including delivery and surcharges) of your order is received by us, and until delivery to the provided address is completed. Once the package is delivered and signed for, the goods will be the customer/recipient’s responsibility, including any risk, loss,

ORDER AMENDMENTS

1. Please review your order details before completing payment as we may be unable to recall your delivery in time once payment is processed. You may not be able to cancel an order after it is paid.
2. For any cancelled orders and/or order amendments due to shipping or stock issues, we will notify you accordingly and your order will not be processed. We will refund the missing items, and relevant delivery costs, if payment has already been processed for your order.
3. Your order will be processed again after your confirmation to proceed, with any necessary adjustments.

The 11 Cigar Limited (Migratory Story, Migratory Cigar) reserves the right of final decision in case of any dispute. If there is any inconsistency or ambiguity between the English version and the Chinese translation of these Terms, the English version shall prevail. To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at info@migratorycigar.com

1. We reserve the right to vary the prices of the product(s) on our Website at any time without prior notice.
2. The prices displayed on our Website are in USD US Dollars or HKD Hong Kong Dollars, unless otherwise stated. Prices are not inclusive of shipping charges.
3. We accept the following payment methods: FPS, Mastercard, Visa, or Electronic Bank Transfer.
4. By submitting the order, you confirm that any credit card and payment information supplied is true, correct, and complete. Charges incurred will be honoured by your credit card company or bank, and you shall be responsible for any extra charges incurred including shipping fees, applicable taxes, and any payment fees charged by your bank or credit card company for the transactions. Your billing information must match the information on your credit card statement, or your order may be delayed during the verification process.