PACKING

1. Our cigars are stored in temperature / humidity regulated humidors and generally will be delivered to you in their original boxes. Loose cigars will be packed in sealed waterproof bags. Humidifying pouches will be included in your order to maintain humidity in the package as much as possible during the transit.
2. You can choose to have your cigars “Opened and checked”, “Without original box”, or “Without original bands and box” and we will pack your order accordingly.
3. It is normal to receive accessories and cigars unsealed as we may perform quality checks before shipping. For peace of mind, you may also request photo documentation of the cigar conditions before shipment.
4. Our suppliers may change packaging and look of their products (bands, boxes, tubes, etc.) from time to time and the changes may not always be reflected on our website. We cannot be held responsible for any typographical errors or image disparity displayed online.

DELIVERY

1. All shipments will be registered and tracking information will be provided for your reference after we have confirmed your order.
2. You must ensure all delivery details such as recipient name, contact details, and shipping address are correct and complete. We do not take responsibility for incomplete or inaccurate addresses, and address changes due to relocation.
3. Please note all shipping charges, duties, taxes, and licenses of the shipping destination incurred will be the sole responsibility of the customer. We advise to check your destination’s import restrictions before placing your order to avoid additional customs tax and duties.
4. It is the customer’s responsibility to ensure the recipient is available to sign for the package at the provided delivery address during delivery. We shall not be liable for unsuccessful deliveries due to the recipient being unavailable to receive the shipment.
5. We may contact you or the recipient via the email or telephone number you provided to verify delivery information.
6. Once your order has been dispatched, you cannot refuse or cancel the shipment. We have the right to charge for additional delivery charges incurred by re-delivery because of incomplete or inaccurate delivery information, if the customer refuses to pay the duties and fees, and/or if the recipient is not available during delivery. Delivery fees for unsuccessful deliveries will not be refunded.
7. Deliveries may be affected due to seasonal factors and festive periods, kindly allow a longer processing time for orders.
8. For peace of mind, you may also request photo documentation of the cigars before shipment. Please kindly remark in the special instructions box at checkout or contact us before your order is dispatched.

LOCAL DELIVERY

1. Local delivery is available within Hong Kong SAR except outlying Islands and restricted areas.
2. Local purchases above HKD $2,000 can enjoy complimentary delivery. For local orders below HKD $2,000, a HKD $50 delivery charge will be applicable.
3. All local Hong Kong deliveries will be made via local courier service and tracking details will be provided via email after we have received your order.
4. Our business days are between Monday and Friday, excluding public holidays. After placing your order, please expect a processing time of 3 – 5 business days before we dispatch your order.
5. For orders placed after 12pm on a business day, your order will be considered as received on the following business day.

Delivery service is not available at non-permanent addresses such as hotel guest rooms, ports and warehouses

INTERNATIONAL DELIVERY

1. All international shipments are subject to customs fees, and the shipping charges depend on the destination country and total weight. All shipping charges, duties, taxes, and licenses of the shipping destination incurred will be the sole responsibility of the customer.
2. All international shipments will be tracked and dispatched from Hong Kong via Hong Kong Post (Registered Airmail), unless requested or mentioned. Final delivery will be via your local postal service. If you would like your order to be sent in separate parcels, please place separate orders or remark in the special instructions box at checkout.
3. After confirming your shipping arrangements and receiving payment of the shipping fees, tracking information will be issued via email. It will be your responsibility to track the shipment and process any custom clearance required when it reaches the destination country. If the tracking code indicates that the package was already delivered, we will take no responsibility if it is missing.
4. Please note that the actual delivery time may vary depending on the performance of the postal service of the destination country, which we have no control over. Delays may occur due to customs clearance and the governing laws of the destination country.
5. If the items are returned or not shipped successfully because of your negligence or failure to complete the customs clearance, you will be responsible for any re-shipping fees or customs taxes and fees applicable. Any previous shipping fees or duties from the unsuccessful delivery will not be refunded.
6. Due to safety and airfreight shipping restrictions, we do not deliver lighters internationally.

TOBACCO LAWS, IMPORT TAX AND CUSTOM CLEARANCE

1. There are countries where importation of tobacco products or Cuban goods are prohibited. Cuban Cigars will not be sold nor sent to the United States.
2. By placing an order on our website, you affirm that you are aware of the current applicable laws pertaining to the purchase and importation of tobacco and/or Cuban Cigars from abroad to the shipping address. It will be the customer’s responsibility to provide us with special packing instructions and requests or documentation, if necessary, to fulfil requirements of the customs clearance procedures.
3. You take on full legal responsibility for importing the cigars into your country. We do not assume any responsibility for any duties, tariffs, taxes, customs, or brokerage fees, delayed shipments, or any further inconveniences caused by domestic Customs offices.
4. Please note all duties, taxes and licenses of the shipping destination incurred will be the sole responsibility of the customer. Delays may occur due to customs clearance and governing laws of the destination. You will be required to pay the corresponding duties / import tax (if applicable) separately, depending on your shipping destination.
5. Shipping charges depend on the weight of the merchandise and the country of destination. These will be quoted to you after we have received your order. You will be fully responsible for all tax and custom charges to be charged.